Legal
Shipping & Delivery Policy
Last updated: 26 May 2026
Vivah.vip is a digital matchmaking platform. Most of our services are delivered electronically and instantly. This policy explains how each kind of service is “delivered” — including the in-person services we provide as part of verification.
01.Digital service activation
- Registration plan: activated immediately after Razorpay confirms payment. You become discoverable in search and the daily recommendation engine within minutes.
- Mediator service: a mediator is assigned within 24 business hours of a match reaching CHAT_ACTIVE + both sides opting in.
- Biodata generator: generated PDFs are downloadable from your account immediately after the wizard completes.
- Marketplace lead routing: vendor receives the lead within minutes of you submitting the form.
02.In-person verification visits
- Home verification (₹201): a Vivah.vip agent contacts you within 3 business days of payment to schedule the visit. Visit happens within 7–14 business days depending on your city.
- Home + Workplace verification (₹501): both visits are scheduled together and completed within 14–21 business days.
- The verification badge appears on your profile within 1 business day of the agent submitting their report.
- Currently available across major Indian cities (Tier 1 and Tier 2). For Tier 3 cities, please contact us for availability.
03.Wedding event services
Vivah.vip is the digital backbone for your event planning (RSVP, QR check-in, vendor leads). We do not deliver physical goods or run on-site event services ourselves — those are between you and the marketplace vendors you book.
04.Marketplace vendors
Each marketplace vendor manages their own delivery timelines and shipping/setup policies. Vivah.vip's role is limited to routing the lead and hosting the listing. Any goods or services purchased from a vendor are governed by that vendor's own terms — please ask before booking.
05.International users (NRI / diaspora)
Digital services (matchmaking, mediator coordination over video) work anywhere with internet access. We schedule meetings across timezones automatically. In-person verification packages are limited to physical addresses in India — for international addresses, please contact us.
06.Delays
If a visit or service is delayed beyond the windows above, we proactively email you with the reason and a revised ETA. If we can't deliver within 30 days of the original commitment, you may request a full refund regardless of the standard refund window — write to refunds@vivah.vip.
07.Contact
Delivery questions: support@vivah.vip.